State Farm® Insurance Agent Jessica Massey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
brandy shaw
November 18, 2024
5
out of
5
rating by brandy shaw
"I called State Farm for a difficult Insurance question and was lucky enough to be helped by Stacy. She was extremely nice and courteous and went to great lengths to help me find my answers. I will definitely be using State Farm due to the service I received from Stacy."
We responded:
"Thank you, Brandy, for sharing your experience! I'm glad Stacy could assist you with your insurance question. We appreciate your kind words about her dedication and courteous service. We're grateful to have her on our team. If you have any more questions or need further assistance, don't hesitate to reach out. - Jessica Massey - State Farm Insurance Agent, Niles, MI"
Annika Ehrig Rosario
June 29, 2024
5
out of
5
rating by Annika Ehrig Rosario
"Jessica helped me as a first time car insurer! Would recommend her to anyone!"
We responded:
"Thank you for the great review and support! ☺️ always here to help! "
Nzioki Mativo
June 11, 2024
5
out of
5
rating by Nzioki Mativo
"Such wonderful people serving humans. Thank you Nathaley and all the staff. You are the best. And guys don't fear the dog you find in the office..it's as calm as everyone else you meet there. Guys get your car insurance from Jessica Massey..."
We responded:
"Nzioki, I'm delighted you had a fantastic experience with Nathaley and our team! We're grateful for your trust in our auto insurance services. Rest assured, our office is here for all your insurance needs. Thank you for your kind words! Jessica Massey - State Farm Insurance Agent, Niles, MI"
Colin Wolfson
February 29, 2024
5
out of
5
rating by Colin Wolfson
"If you're in Michigan or Indiana, you can't go wrong with Jessica and her team! They are just fantastic and will make sure you're taken care of."
We responded:
"Thank you, Colin, for the kind words! I believe that it's essential for insurance agents to build relationships with their clients, allowing us to provide the best possible customer service and coverage for your needs! It's been a pleasure working with you, and our office is always available to answer any questions you may have!"
Kendra Rhodes
February 23, 2024
5
out of
5
rating by Kendra Rhodes
"Jessica and her staff are very professional. They took the time to help me get the perfect plan for me. I couldn't be happier."
We responded:
"Kendra, thank you for taking the time to leave us a review. We greatly appreciate your business."
Robert Denney
February 7, 2024
5
out of
5
rating by Robert Denney
"Was a great experience"
We responded:
"We love seeing five-stars, Robert! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Todd Cochran
December 18, 2023
5
out of
5
rating by Todd Cochran
"So glad I was able to speak with Alyssa about my insurance needs. After spending 20 years with Progressive I was able to switch both auto and home to State Farm. More coverage, lower deductible, and lower cost. Such an easy process. A big Thank You to Alyssa!!"
We responded:
"Thank you, Todd, for your positive feedback and for acknowledging the exceptional assistance provided by Alyssa. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
Lisa Matual
December 12, 2023
5
out of
5
rating by Lisa Matual
"So glad my sister & I went out for breakfast at Prime table because that’s where we saw this State Farm’s information and decided to give them a call. Sherri was very helpful & pleasant to work with. We are also saving money by switching to this agent. Highly recommend them."
We responded:
"Thanks for the kind words, Lisa! We’re happy to hear Sherri was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Christine Johnson
December 4, 2023
5
out of
5
rating by Christine Johnson
"Excellent Customer Service. And they made it so easy and affordable to get insurance. Thank you so much."
We responded:
"Thank you, Christine, for your feedback. We're glad to hear you appreciated our excellent customer service and found our insurance process easy and cost-effective."
Lisa Lee
November 10, 2023
5
out of
5
rating by Lisa Lee
"The young lady Alyssa who helped me was efficient, friendly and knowledgeable. I got an amazing quote and am saving over $1000 a year!"
We responded:
"Lisa, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Alyssa cares a lot about our customers."
Brent Dushuanack
October 12, 2023
5
out of
5
rating by Brent Dushuanack
"Got my insurance cheap fast and easy staff was helpful and friendly the office was decorated nice and comfortable they didn’t want tons of money down and my price was fair"
We responded:
"Brent, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Branislav Vargic
October 11, 2023
5
out of
5
rating by Branislav Vargic
"I was looking for a car insurance bundle and put a request for quote online. Jessica followed up via phone call and 30 minutes later I was proud owner of 2 State farm policies for 2 vehicles. Jessica was fantastic - top notch customer service. Pleasant, eager to help, understanding my situation and its peculiarities. She worked with me to get the best product and best value for money. Highly recommend her office services!!!"
We responded:
"Branislav, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
April Fedore
September 16, 2023
5
out of
5
rating by April Fedore
"I love State Farm, can’t beat the prices and everyone I’ve talked to are always so helpful and nice, thank you so much!!!!"
We responded:
"Thank you for the five-stars, April! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Jackie Bailer
September 13, 2023
5
out of
5
rating by Jackie Bailer
"I've have been working with Alyssa! She has been super sweet and helped me every step of the way!!"
We responded:
"Jackie, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Alyssa cares a lot about our customers."
Samantha Williams
September 12, 2023
5
out of
5
rating by Samantha Williams
"Love them so much. Made getting insurance so easy and affordable."
We responded:
"Thank you so much for your support, Samantha! We're delighted to have made the insurance process easy for you."
Michael Enders
September 8, 2023
5
out of
5
rating by Michael Enders
"Love the great customer service. Working with Jessica Massey is a real pleasure. She makes sure that all your policies have the right coverage for you and your property. Prices are great as well. Combining policies to get more discounts makes it worth every penny. Thank you so much for caring for your customers, Jessica."
We responded:
"Thank you, Michael, for your thoughtful feedback. I appreciate your recognition of our commitment to excellent customer service and the effort to ensure your policies meet your needs. It's rewarding to know that you find value in our competitive prices and policy bundling options. Your satisfaction is our priority, and I'm here to assist you further whenever you need it."
Kellie Tolan
August 30, 2023
5
out of
5
rating by Kellie Tolan
"Everything was a quick and EASY process ! The lady’s were very nice and explained everything greatly ! Also DIDNT cost me an arm and a leg ! 10/10 recommended ☺️"
We responded:
"Kellie, thank you for the kind review! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Jake Price
August 30, 2023
5
out of
5
rating by Jake Price
"Very fast and super helpful. Her cute dog was also very adorable."
We responded:
"Hey Jake! Thank you for your pawsitively delightful review! It warms our hearts to know that Ava's charm added to your experience. Our office is there for you whenever you need us and is honored you have chosen our Niles State Farm office to help protect what matters most."
Hannah Walter
August 17, 2023
5
out of
5
rating by Hannah Walter
"Alyssa is super helpful and communicative. She is on top of important dates and details. I would highly recommend working with her for your insurance needs!"
We responded:
"Thank you for the wonderful review, Hannah! Alyssa is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Whitney Southworth
August 17, 2023
5
out of
5
rating by Whitney Southworth
"Super fast quotes! Fantastic customer!"
We responded:
"Thank you, Whitney, for highlighting our swift quoting process and excellent customer service. We appreciate your feedback."
Grace Jones
August 9, 2023
5
out of
5
rating by Grace Jones
"Saved me money I usually do not change insurance but I discovered there is a difference in pricing. I hope each year to continue to save money thank you State Farm Insurance an especially to Jessica as my agent she is very helpful"
We responded:
"Grace, we appreciate you taking the time to share your experience in our office. Our office is committed to providing exceptional support and personalized resolutions to meet your insurance needs. Thank you for choosing our Niles State Farm agency!"
Donna Pollins
July 31, 2023
5
out of
5
rating by Donna Pollins
"Friendly staff with excellent Customer Service!"
We responded:
"Thank you for the great review! We always try to provide the best customer service possible! "
Angellina Pontius
July 29, 2023
5
out of
5
rating by Angellina Pontius
"Amazing staff and Veteran's friendly"
We responded:
"Thank you so much for taking the time to leave us a positive review! We really appreciate you, Angellina!"
Terrie Loree- Chappel
July 19, 2023
5
out of
5
rating by Terrie Loree- Chappel
"Friendly curtious service, thanks for the friendliness."
We responded:
"Terrie, we're glad to hear that you received friendly and courteous service. Thank you for your kind words, and we're here to assist you anytime with the same level of friendliness and care."
T Wallace
June 26, 2023
5
out of
5
rating by T Wallace
"Appreciate the deals they got me lower price for my company vehicles highly recommended."
We responded:
"Thank you, T Wallace! We're delighted to hear that you had a positive experience with our services. We strive to provide excellent deals and lower prices for company vehicles, and we appreciate your recommendation."